Do you offer returns and refunds?
Due to the unique and personalized nature of our made-to-order products, we have a limited returns and refunds policy. Please understand that slight variations in color or design may occur due to the customized nature of our items.
We are committed to ensuring accuracy and quality in every order. If you receive a damaged or defective product, kindly inform us within 15 days of receiving your order. For more information, please refer to our complete Return Policy.
Frequently Asked Questions
What is Artzie Designs' return policy for print-on-demand products?
Answer: Artzie Designs does not accept returns or exchanges for print-on-demand products unless the item arrives damaged or defective. This is because print-on-demand products are custom-made for each order.
What is Artzie Designs' return policy for personalized products?
Answer: Artzie Designs does not accept returns or exchanges for personalized products unless there is an error on our part (e.g., misspelling, incorrect design) or the item arrives damaged or defective.
What is Artzie Designs' refund policy for print-on-demand products?
Answer: Artzie Designs does not offer refunds for print-on-demand products unless the item arrives damaged or defective.
What is Artzie Designs' refund policy for personalized products?
Answer: Artzie Designs does not offer refunds for personalized products unless there is an error on our part (e.g., misspelling, incorrect design) or the item arrives damaged or defective.
How do I start a return with Artzie Designs?
Answer: To start a return with Artzie Designs, you can contact our customer service team here.
What is the timeframe for Artzie Designs' return policy?
Answer: The timeframe for Artzie Designs' return policy depends on the type of product you are returning. For print-on-demand products, you must contact us within 15 days of receiving the product. For personalized products, you must contact us within 15 days of receiving the product.
What are the shipping costs for Artzie Designs returns?
Answer: Customers are responsible for the cost of return shipping, except in cases where the item is damaged, defective, or there is an error on our part.