How do I return my order?

How To Request a Refund or Return:

Please review our Return and Refund Policy before starting a return request.
  • Ensure your request falls within the 15 days from delivery timeframe as mentioned in our return policy.
  • Clearly state the reason for your return and include supporting documentation such as photos where applicable.
  • Contact our customer service team [here] to initiate the return process.
  • Once your return request is approved, follow the provided instructions for shipping the item back to us if requested to do so.

Start a Return

  1. Sign in to your user account
  2. Choose the item and select "request return"
  3. Select Reason from the drop down menu
  4. Add additional notes
  5. Select "Request return" button
NOTE: Allow for 12-24hrs for a response. If your request is due to a product defect, you will be asked for images of the issue. [Start A Return]

Start A Guest Return

  1. Go to [Request a Refund]
  2. Enter the required information
  3. Select reason from the drop down menu
  4. Include the order number if you have it in the "Details" section
  5. Include any images
  6. Select "Start Return Request"
NOTE: Allow for 12-24hrs for a response. If your request is due to a product defect, you will be asked for images of the issue. [Start A Guest Return]

Frequently Asked Questions

What is Artzie Designs' return policy for print-on-demand products?

Answer: Artzie Designs does not accept returns or exchanges for print-on-demand products unless the item arrives damaged or defective. This is because print-on-demand products are custom-made for each order.

What is Artzie Designs' return policy for personalized products?

Answer: Artzie Designs does not accept returns or exchanges for personalized products unless there is an error on our part (e.g., misspelling, incorrect design) or the item arrives damaged or defective.

What is Artzie Designs' refund policy for print-on-demand products?

Answer: Artzie Designs does not offer refunds for print-on-demand products unless the item arrives damaged or defective.

What is Artzie Designs' refund policy for personalized products?

Answer: Artzie Designs does not offer refunds for personalized products unless there is an error on our part (e.g., misspelling, incorrect design) or the item arrives damaged or defective.

How do I start a return with Artzie Designs?

Answer: To start a return with Artzie Designs, you can contact our customer service team here.

What is the timeframe for Artzie Designs' return policy?

Answer: The timeframe for Artzie Designs' return policy depends on the type of product you are returning. For print-on-demand products, you must contact us within 15 days of receiving the product. For personalized products, you must contact us within 15 days of receiving the product.

What are the shipping costs for Artzie Designs returns?

Answer: Customers are responsible for the cost of return shipping, except in cases where the item is damaged, defective, or there is an error on our part.