Refund Policy

Last updated: 12/25/23

Thank you for choosing Artzie Designs for your personalized and made-to-order products. We offer limited returns and refunds do to the nature of made-to-order and personalized products. If you experience a damaged or defective product notify us within 15 days of receiving your order.

You will be contacted within 12-24 hours to guide you through the processes. Note: Please allow slight variations in color or design due to the custom nature of our products. We strive to ensure accuracy and quality in every order.

Print-On-Demand Products:

  • Return & Exchange Policy:
    • Print-on-demand products are custom-made for each order, and therefore, we do not accept returns or exchanges unless the item arrives damaged or defective.
  • Refund Policy:
    • Print-on-demand products are individually crafted for each order, and as such, we do not offer refunds unless the item arrives damaged or defective, in which case you may be eligible for a refund.
  • Damaged or Defective Items:
    • In the rare event that your print-on-demand item arrives damaged or defective, please contact us within 15 days of receiving the product, and we will work with you to provide a replacement or a refund.

Personalized Products:

  • Return & Exchange Policy:
    • Due to the personalized nature of our products, we do not accept returns or exchanges for personalized items unless there is an error on our part (e.g., misspelling, incorrect design) or the item arrives damaged or defective.
  • Refund Policy:
    • We do not accept refunds unless there is an error on our part (e.g., misspelling, incorrect design), or the item arrives damaged or defective, in which case you may be eligible for a refund.
  • Error on Our Part:
    • If there is an error in the personalization of your item that is our fault, please contact us within 15 days of receiving the product, and we will gladly provide a replacement or a refund.
  • Damaged or Defective Items:
    • In the rare event that your print-on-demand item arrives damaged or defective, please contact us within 15 days of receiving the product, and we will work with you to provide a replacement or a refund.

General Terms:

  • Replacements:
    • Replacement items will be processed as soon as the return has been approved. We will notify you of the approval or rejection of your return.
  • Refunds:
    • Refunds will be processed once the returned item is received and inspected. We will notify you of the approval or rejection of your refund.
  • Exchanges:
    • We do not offer direct exchanges, however we will either refund or replace your item.
  • Shipping Costs:
    • Customers are responsible for the cost of return shipping, except in cases where the item is damaged, defective, or there is an error on our part.
  • Contact Us:
    • If you have any questions or concerns about your order, please contact our customer service here.

Note: Please allow slight variations in color or design due to the custom nature of our products. We strive to ensure accuracy and quality in every order.

How To Start A Return

General Guidelines:

  • Ensure your request falls within the specified timeframe mentioned in our return policy.
  • Clearly state the reason for your return and include supporting documentation such as photos where applicable.
  • Contact our customer service team [here] to initiate the return process.
  • Once your return request is approved, follow the provided instructions for shipping the item back to us if requested to do so.

Refunds

Refunds will be processed once the request has been verified and inspected. We will notify you of the approval or rejection of your refund. Print-on-demand products are individually crafted for each order, and as such, we do not offer refunds unless the item arrives damaged or defective, in which case you may be eligible for a refund.

Refunds will be issued back to your original payment form within 3-5 business days. Some payment providers can take up to 10 days. We reserve the right to deny returns and refunds. [Account Log In] - [Submit a Refund Request]

Restrictions

Made-To-Order

Print-on-demand products are custom-made for each order, and therefore, we do not accept returns or exchanges unless the item arrives damaged or defective.

Personalized

Items created specifically for you with unique art or text can only be returned if there’s a manufacturing defect. Contact us, and we’ll help you with it.

Limited Return for Exclusive Items

Certain exclusive items come with a restricted return window and can only be returned within 14 days after receiving your order. The specific return timeframe for each item is communicated on the product page.

Final Sale Items

Some items are identified as final sale and are not open for returns or exchanges. The product page provides clear information on whether an item falls under this category. For instance, Face Covers are excluded from the return or exchange policy due to safety reasons. In the event of a defective product, and if you are legally entitled to a refund, please get in touch with our customer service to initiate the return process.

Canceling An Order

You can cancel an order within 12 hours of receiving your confirmation email. This won’t cost you anything. Review your email for a link to cancel your order or contact support [here]. Remember, we are here to make your experience with Artzie Designs enjoyable and hassle-free. If you have any questions or concerns, please reach out to our customer service team.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, email us at Contact Us or contact us at Artzie Designs- 4709 Forest Cover Dr, McKinney TX 75071, United States.