What do I do if my order is defective?

If your ordered product has visible defects such as color bleed, off-center print or other defect, please contact us immediately. We value our customers and strive to quality delivered products.

Reminder: Please allow slight variations in color or design due to the custom nature of our products. We strive to ensure accuracy and quality in every order.

Contact our customer service team here or log into your account to initiate the return process.

Frequently Asked Questions

What is Artzie Designs' return policy for print-on-demand products?

Answer: Artzie Designs does not accept returns or exchanges for print-on-demand products unless the item arrives damaged or defective. This is because print-on-demand products are custom-made for each order.

What is Artzie Designs' return policy for personalized products?

Answer: Artzie Designs does not accept returns or exchanges for personalized products unless there is an error on our part (e.g., misspelling, incorrect design) or the item arrives damaged or defective.

What is Artzie Designs' refund policy for print-on-demand products?

Answer: Artzie Designs does not offer refunds for print-on-demand products unless the item arrives damaged or defective.

What is Artzie Designs' refund policy for personalized products?

Answer: Artzie Designs does not offer refunds for personalized products unless there is an error on our part (e.g., misspelling, incorrect design) or the item arrives damaged or defective.

How do I start a return with Artzie Designs?

Answer: To start a return with Artzie Designs, you can contact our customer service team here.

What is the timeframe for Artzie Designs' return policy?

Answer: The timeframe for Artzie Designs' return policy depends on the type of product you are returning. For print-on-demand products, you must contact us within 15 days of receiving the product. For personalized products, you must contact us within 15 days of receiving the product.

What are the shipping costs for Artzie Designs returns?

Answer: Customers are responsible for the cost of return shipping, except in cases where the item is damaged, defective, or there is an error on our part.