What is your return policy?

Limited Return and Refund Policy

We offer limited returns and refunds do to the nature of made-to-order and personalized products. If you experience a damaged or defective product notify us within 15 days of receiving your order. You will be contacted within 12-24 hours to guide you through the processes. See your full Return Policy for details.
Note: Please allow slight variations in color or design due to the custom nature of our products. We strive to ensure accuracy and quality in every order.
How To Start A Return



If you order meets our return and refund policy we will communicate your options to have a new item produced and delivered to you or issue a full refund when applicable.

Refunds

Refunds will be processed once the request has been verified and inspected. We will notify you of the approval or rejection of your refund. Print-on-demand products are individually crafted for each order, and as such, we do not offer refunds unless the item arrives damaged or defective, in which case you may be eligible for a refund.
Refunds will be issued back to your original payment form within 3-5 business days. Some payment providers can take up to 10 days. We reserve the right to deny returns and refunds. Please see our Terms and Conditions for details. [How To Start A Return]

Restrictions

Made-To-Order

Print-on-demand products are custom-made for each order, and therefore, we do not accept returns or exchanges unless the item arrives damaged or defective.

Personalized

Items created specifically for you with unique art or text can only be returned if there’s a manufacturing defect. Contact us, and we’ll help you with it.

Limited Return for Exclusive Items

Certain exclusive items come with a restricted return window and can only be returned within 14 days after receiving your order. The specific return timeframe for each item is communicated on the product page.

Final Sale Items

Some items are identified as final sale and are not open for returns or exchanges. The product page provides clear information on whether an item falls under this category. For instance, Face Covers are excluded from the return or exchange policy due to safety reasons. In the event of a defective product, and if you are legally entitled to a refund, please get in touch with our customer service to initiate the return process. [View our Return and Refund Policy]

Frequently Asked Questions

What is Artzie Designs' return policy for print-on-demand products?

Answer: Artzie Designs does not accept returns or exchanges for print-on-demand products unless the item arrives damaged or defective. This is because print-on-demand products are custom-made for each order.

What is Artzie Designs' return policy for personalized products?

Answer: Artzie Designs does not accept returns or exchanges for personalized products unless there is an error on our part (e.g., misspelling, incorrect design) or the item arrives damaged or defective.

What is Artzie Designs' refund policy for print-on-demand products?

Answer: Artzie Designs does not offer refunds for print-on-demand products unless the item arrives damaged or defective.

What is Artzie Designs' refund policy for personalized products?

Answer: Artzie Designs does not offer refunds for personalized products unless there is an error on our part (e.g., misspelling, incorrect design) or the item arrives damaged or defective.

How do I start a return with Artzie Designs?

Answer: To start a return with Artzie Designs, you can contact our customer service team here.

What is the timeframe for Artzie Designs' return policy?

Answer: The timeframe for Artzie Designs' return policy depends on the type of product you are returning. For print-on-demand products, you must contact us within 15 days of receiving the product. For personalized products, you must contact us within 15 days of receiving the product.

What are the shipping costs for Artzie Designs returns?

Answer: Customers are responsible for the cost of return shipping, except in cases where the item is damaged, defective, or there is an error on our part.